PLEASE READ ALL FAQ'S BEFORE CONTACTING US ABOUT ANY ORDER INQUIRIES.
How can I make an address change or change to my order?
All orders except for custom pendants are processed within our system in 30 minutes to 1 hour from placing order & CAN'T be changed after that timeframe.
When will my order process?
Please allow 3-5 business days for orders to process. (Does not include the weekend) You will receive tracking information via email, when your order has shipped (check junk/spam mail folder)
If you did not receive an email, please verify the email you provided is correct, if not contact us.
How long does shipping take?
Standard shipping takes up to 7-12 business days (Does not include the weekend). Custom nameplates ships in to 2-4 weeks.
Order tracking status has not updated?
Due to overloads at post offices across the country, it can take up to 6 days or longer for order tracking statuses to update within USPS system. Thank you for your understanding and patience.
How will I know when my order has been shipped?
You will be notified throughout the order process regarding your order, please add your email or phone number to the order page if you would like shipping updates.
My tracking number shows delivered, but didn't receive my package?
Certified Drip is not liable for lost or missing packages once the tracking status shows it has been delivered. Please your mail carrier, neighbors, mail room and apartment building manager before contacting us.
In the event you are still unable to locate the package, reach out to us and we will file a claim with USPS. Depending on the outcome of the claim, we may or may not be able to replace your order. We're also not responsible for incorrect addresses provided at checkout.
NO RETURNS OR REFUNDS are allowed at this time to due to COVID-19. Please look at size guide under product photos to ensure you order your accurate sizing.
Why was my order Refunded?
ALL FLAGGED ORDERS will be refunded immediately after purchase. For the safety of our business and to ensure orders aren’t fraud.
We accept all major credit and debit cards including apple pay and google pay. Sezzle, Shop Pay & Zip are also available at checkout. (4 interest free payments.)